> ## Documentation Index
> Fetch the complete documentation index at: https://alexcode.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help

> Learn about Alex Sidebar's support channels and how to get assistance

## Support Channels

<CardGroup cols={2}>
  <Card title="Discord Community" icon="discord" href="https://discord.gg/T5zxfReEnd" horizontal>
    Join our active community for feedback, support, and tips
  </Card>

  <Card title="Report Issues & Requests via Alex Bot" icon="robot" horizontal>
    Tag @Alex in Discord to automatically create issue reports or feature requests
  </Card>

  <Card title="Mail for Support" icon="envelope" href="mailto:team@alexcodes.app" horizontal>
    Get direct support for business inquiries and enterprise-level assistance
  </Card>

  <Card title="Refer to Documentation" icon="book" href="https://www.alexcodes.app/docs" horizontal>
    Access guides, troubleshooting tips, and best practices
  </Card>
</CardGroup>

## Getting the Best Support

<Steps>
  <Step title="Check Documentation">
    Search this documentation first - your question might already be answered!

    Use **Command + K** to open the AI search assistant to answer your questions and queries directly from the documentation.
  </Step>

  <Step title="Search Discord Channels">
    Check Discord channels for similar problems and solutions shared by the community.
  </Step>

  <Step title="Gather Information">
    Please provide for the best support:

    * Alex Sidebar version (e.g. 3.2.22)
    * Xcode version (e.g. 16.2)
    * Steps to reproduce (if reporting an issue)
  </Step>
</Steps>

## Reporting Issues

<Steps>
  <Step title="Use Alex Bot in Discord">
    In any Discord channel, tag @Alex with your issue description. The bot will automatically create and track your issue report.

    Example: `@Alex I'm experiencing crashes when using inline completions with Swift 6`
  </Step>

  <Step title="Include Essential Information">
    ```markdown theme={null}
    **System Information:**
    - Alex Sidebar Version: x.x.x
    - macOS Version: xx.xx
    - Xcode Version: xx.x

    **Description:**
    Clear description of the issue

    **Steps to Reproduce:**
    1. Step one
    2. Step two
    3. Step three

    **Expected Behavior:**
    What should happen

    **Actual Behavior:**
    What actually happens

    **Screenshots/Recordings:**
    If applicable
    ```
  </Step>

  <Step title="Recording Issues">
    For visual issues or complex workflows:

    1. Use macOS Screen Recording (Shift + Command + 5)
    2. Keep recordings focused and under 2 minutes
    3. Share via Discord when tagging @Alex
  </Step>
</Steps>

## Feature Requests

<Steps>
  <Step title="Use Alex Bot for Feature Requests">
    Tag @Alex in Discord with your feature request. The bot will create and track your suggestion.

    Example: `@Alex Feature request: Add support for SwiftUI previews in chat`
  </Step>

  <Step title="Include Essential Information">
    ```markdown theme={null}
    **Describe the feature**
    A description of what is happening.

    **Screenshots/Screen recordings**
    Please attach any screen shots or screen recordings here.

    **What version are you on currently?**
    - Version [e.g. 3.2.22]
    ```
  </Step>

  <Step title="Gather Support">
    Share your idea on Discord to gather community feedback and discuss implementation possibilities
  </Step>
</Steps>

## Community Guidelines

When participating in our community:

* Be respectful and constructive
* Stay on topic
* Help others when you can
* Follow channel-specific guidelines

## Support Hours

Our team is primarily based in PST (Pacific Standard Time).

* Discord: Community help available 24/7
* Alex Bot: Automatically creates and tracks issues and feature requests
* Email Support: Response within 1-2 business days