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Support Channels

Discord Community

Join our active community for feedback, support, and tips

Report Issues & Requests via Alex Bot

Tag @Alex in Discord to automatically create issue reports or feature requests

Mail for Support

Get direct support for business inquiries and enterprise-level assistance

Refer to Documentation

Access guides, troubleshooting tips, and best practices

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Getting the Best Support

1

Check Documentation

Search this documentation first - your question might already be answered!

Use Command + K to open the AI search assistant to answer your questions and queries directly from the documentation.

2

Search Discord Channels

Check Discord channels for similar problems and solutions shared by the community.

3

Gather Information

Please provide for the best support:

  • Alex Sidebar version (e.g. 3.2.22)
  • Xcode version (e.g. 16.2)
  • Steps to reproduce (if reporting an issue)

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Reporting Issues

1

Use Alex Bot in Discord

In any Discord channel, tag @Alex with your issue description. The bot will automatically create and track your issue report.

Example: @Alex I'm experiencing crashes when using inline completions with Swift 6

2

Include Essential Information

**System Information:**
- Alex Sidebar Version: x.x.x
- macOS Version: xx.xx
- Xcode Version: xx.x

**Description:**
Clear description of the issue

**Steps to Reproduce:**
1. Step one
2. Step two
3. Step three

**Expected Behavior:**
What should happen

**Actual Behavior:**
What actually happens

**Screenshots/Recordings:**
If applicable
3

Recording Issues

For visual issues or complex workflows:

  1. Use macOS Screen Recording (Shift + Command + 5)
  2. Keep recordings focused and under 2 minutes
  3. Share via Discord when tagging @Alex

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Feature Requests

1

Use Alex Bot for Feature Requests

Tag @Alex in Discord with your feature request. The bot will create and track your suggestion.

Example: @Alex Feature request: Add support for SwiftUI previews in chat

2

Include Essential Information

**Describe the feature**
A description of what is happening.

**Screenshots/Screen recordings**
Please attach any screen shots or screen recordings here.

**What version are you on currently?**
- Version [e.g. 3.2.22]
3

Gather Support

Share your idea on Discord to gather community feedback and discuss implementation possibilities

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Community Guidelines

When participating in our community:

  • Be respectful and constructive
  • Stay on topic
  • Help others when you can
  • Follow channel-specific guidelines

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Support Hours

Our team is primarily based in PST (Pacific Standard Time).

  • Discord: Community help available 24/7
  • Alex Bot: Automatically creates and tracks issues and feature requests
  • Email Support: Response within 1-2 business days